What Football 888 Kenya can address.
Corrections
A settlement rule described inaccurately, a data collection convention explained wrongly, or a troubleshooting step that no longer matches the interface.
Settlement Disputes Belong to the Operator
Whether a bet settled correctly depends on the data source named in the operator's own rules. This site cannot see a bet, cannot check a source and cannot alter an outcome.
How to Argue a Settlement Well
Re-read the market wording in your bet history first, because most disputes turn on definition rather than on facts. Then contact support with the bet reference and ask which source settled it - a specific question with a real answer.
Escalation
Unresolved disputes go to the licensing body named in the operator's terms, and for Kenyan betting activity to the Betting Control and Licensing Board. Both depend on evidence gathered at the time.